Information & Assistance / Option Counseling
ADRC Information and Assistance Specialists are available to answer questions and assist St. Croix County residents with a wide variety of questions related to aging and / or living with a disability. We serve the needs of all adults and work with young adults that experience developmental disabilities 6 months prior to their 18th birthday.
- Answers a wide variety of questions about local, regional, and State resources to meet care needs of caller and their families / friends / consumers.
- Assists with planning for long term and short term care needs.
- Community outreach, health promotion and prevention activities.
- Complete enrollment changes for participants moving between Long Term Care plan; i.e. Inclusa, Care Wisconsin, or IRIS to Family Care.
- Completes enrollment process for people enrolling into Inclusa, Care Wisconsin, or IRIS ("Include, Respect, I self-Direct") programs.
- Completes functional screening and coordinates with Economic Support regarding financial eligibility verification.
- Coordinates enrollment for individuals relocating from nursing homes, including functional and financial eligibility verification.
- Directs callers and walk-in customers to appropriate resources; i.e.: Information and Referral.
- Facilitates transition into adult services for young people who have disabilities, including assistance with Guardianships.
- Short term care management for persons in need.
Options counseling is an interactive decision-support process where consumers are assisted with evaluating and weighing their long-term care service options. Long-term care services may include: housing options, home care / personal care options, should someone be thinking of possibly moving, vocational options, etc. Anyone in need of assistance with long-term care decisions is able to work with an Options Counselor.
The goal of meeting with an Options Counselor is to help make sure that your long-term care needs are being met and that you are aware of the resources available to you in our area. Options Counselors assist individuals with the ability to pay for their needed services and they also help those who don’t have the ability to pay for their needed services apply for publicly funded programs that may be able to help. Such programs include, but aren’t limited to Inclusa, Care Wisconsin, and IRIS (Include, Respect, I Self-Direct).