Information & Assistance / Option Counseling

ADRC Information and Assistance Specialists are available to answer questions and assist St. Croix County residents with a wide variety of questions related to aging and / or living with a disability. We serve the needs of all adults and work with young adults that experience developmental disabilities 6 months prior to their 18th birthday.

  • Answers a wide variety of questions about local, regional, and State resources to meet care needs of caller and their families / friends / consumers.
  • Assists with planning for long term and short term care needs.
  • Community outreach, health promotion and prevention activities.
  • Complete enrollment changes for participants moving between Long Term Care plan; i.e. Inclusa, Care Wisconsin, or IRIS to Family Care.
  • Completes enrollment process for people enrolling into Inclusa, Care Wisconsin, or IRIS ("Include, Respect, I self-Direct") programs.
  • Completes functional screening and coordinates with Economic Support regarding financial eligibility verification.
  • Coordinates enrollment for individuals relocating from nursing homes, including functional and financial eligibility verification.
  • Directs callers and walk-in customers to appropriate resources; i.e.: Information and Referral.
  • Facilitates transition into adult services for young people who have disabilities, including assistance with Guardianships.
  • Short term care management for persons in need.