The Emergency Communications center uses the RAVE Alert Emergency Notification program to notify the public via automated phone messages, text messages, emails and social media of certain situations that could affect the public’s safety or well being (examples: subject that poses a threat in the neighborhood, lost child, Alzheimer patient that is missing, flooding, etc).
The Dispatch center is staffed 24 hours a day 365 days a year. Currently there are 16 full time dispatchers and 2 Reserve Dispatchers.
Training & Previous Work Experiences
Law Enforcement Officers, Correctional Officers, Fire Fighters, First Responders and Emergency Medical Service (EMS). Our staff bring a combined wealth of knowledge from previous work experiences along with current training provided by St. Croix County.
These various backgrounds, talents and acquired skills enable our call center to provide excellent service.
Our team prides itself on its ability to connect the caller with the appropriate agency and resources in the most efficient manner.
Our dispatchers are not deputies or Law Enforcement Certified. Their role is one of gathering information. It is not their role to create on-site incident reports. Detailed information will be gathered from the responding agency and their personnel.
All staff have been trained in various areas of emergency services along with an extensive training period before becoming a qualified telecommunicator. Each dispatcher is skilled in handling each call in a professional, calm manner.
Dispatchers are trained to coordinate multiple agencies in order to provide both the caller and responders with the needed resources.