- Home
- Government
- Health & Human Services
- Economic Support
Economic Support
St. Croix County is one of 10 counties to make up the Great Rivers Consortium (GRC) to provide services to the most vulnerable and low-income individuals in our region. To find a county or consortium map including contact information, visit the Wisconsin Department of Health Services
Calling a Specialist
St. Croix County Economic Support Specialists collaborate with our consortium partners to staff the Great Rivers Call Center. Agents are available at 888-283-0012 to respond to your benefit needs. You can contact an agent on Mondays, Tuesdays, Thursdays and Fridays from 8:00 a.m. to 4:00 p.m. and Wednesdays from 8 to 11 am.
When you call, listen carefully to the prompts to route you to the best queue to respond to your specific needs and avoid additional wait times.
Our call center does experience peak call times. If you experience long wait times, feel free to wait on the line and listen to prerecorded information until your call can be answered or call back at a different time that works for you.
ACCESS Wisconsin
ACCESS Wisconsin is applicants and members online connection to programs for health, nutrition, child care and employment. Consumers can create an account to apply for benefits, report changes, complete renewals, check benefits, and view correspondence.
Applicants and members submit documentation and proof/verification to the Centralized Document Processing Unit (CDPU) by fax at 855-293-1822 using a coversheet called a Document Tracking Sheet (DTS). Individuals receive a Document Tracking Sheet (DTS) in the mail as part of a request for information, or they can obtain a DTS by logging in to their ACCESS account and printing one. Members are encouraged to write their case number or ACCESS number on the first page of a fax.
ACCESS Mobile App
Check benefits, get reminders, and submit documents anywhere and anytime in an easy to use My ACCESS mobile app.
Reporting Fraud
To report potential public assistance fraud, complete this form and a program integrity representative will contact you.
FoodShare
This program provides FoodShare to most households that meet certain financial and non-financial requirements helping low-income families and individuals to buy nutritious food. For more information visit the FoodShare page on the Wisconsin Department of Health Services website. Please read the USDA Nondiscrimination Statement for Food and Nutrition Services.
How to Apply
There are 4 ways you can apply:
- You can go to the Access website and complete an online application.
- You can call the Great Rivers Call Center at 888-283-0012 and complete an application over the telephone.
- You can go in person to your local agency. That address is 1752 Dorset Lane New Richmond, WI 54017
- We can mail you a paper application by calling 715-246-8257. You can return it by faxing it to 855-293-1822, by mailing it to the agency or in person at the agency, which is located at: 1752 Dorset Lane New Richmond, WI 54017
It is important that you start your application as soon as possible. This will be the start date of your benefits. The start date is the date the agency receives your name, address, and signature electronically, by telephone, or by paper form. The sooner you apply the more benefits you may receive for this month. You will have 30 days to complete the full application.
Other Important Contacts
Quest Customer Services
Call Quest Customer Services at 877-415-5164 to learn about the following:
- General information about your QUEST card
- If you did not get a QUEST card
- To report a lost, stolen or damaged QUEST card
- Replace your QUEST card
- To get your QUEST card account balance
Wisconsin Shares-Child Care Subsidy Program
This program helps families with the cost of childcare while their parents are at work, work and school, and/or participating in a work program.
For more information visit the Wisconsin Department of Children and Families website.
How to apply
- You can go to the Access website and complete an online application.
- You can call the Great Rivers Call Center at 888-283-0012 and complete an application over the telephone
- You can go in person to your local agency. That address is
1752 Dorset Lane
New Richmond, WI 54017 - We can mail you a paper application by calling 715-246-8257. You can return it by faxing it to 855-293-1822, by mailing it to the agency or in person at the agency, which is located at: 1752 Dorset Lane
New Richmond, WI 54017
It is important that you start your application as soon as possible. This will be the filing date of your benefits. The filing date is the date the agency receives your name, address, and signature electronically, by telephone, or by paper form. You will have 30 days to complete the full application.
Other Important Contacts
Child Care Partnership Resource and Referral Network
Serving Buffalo, Chippewa, Dunn, Eau Claire, Jackson, Pepin, Pierce, Polk, St. Croix, and Trempealeau counties, including the Ho-Chunk Nation.
- 1-800-782-1880
BadgerCare Plus (BC+)
Eligibility
- BadgerCare Plus is a health care program for low income WI residents,
- children,
- pregnant women, and
- adults (this includes adults ages 18 through 25 who were in foster care when they turned 18).
For more information visit the BadgerCare page on the Wisconsin Department of Health Services website.
Family Planning Only Services (FPOS)
The purpose of this plan is to stop unplanned pregnancies and sexually transmitted diseases (STDs). For more information visit the Department of Health Services website or complete an online application.
Eligibility
Provides family planning services and supplies for men and women age 15 through 44 who are at or below 200% of the federal poverty level (FPL).
Medical Assistance
Wisconsin's ForwardHealth Medicaid plans for elderly, blind or disabled. For More Information visit the Medicaid page on the Wisconsin Department of Health Services website.
Eligibility
This program is for those who are, age 65 or older, blind or disabled, with income at or below the monthly program limit, and who are United States citizens or legal immigrants.
How to apply for the programs above:
- You can go to the Access website and complete an online application.
- You can call the Great Rivers Call Center at 888-283-0012 and complete an application over the telephone
- You can go in person to your local agency. That address is
1752 Dorset Lane
New Richmond, WI 54017 - We can mail you a paper application by calling 715-246-8257. You can return it by faxing it to 855-293-1822, by mailing it to the agency or in person at the agency, which is located at: 1752 Dorset Lane
New Richmond, WI 54017
It is important that you start your application as soon as possible. This will be the filing date of your benefits. The filing date is the date the agency receives your name, address, and signature electronically, by telephone, or by paper form. You will have 30 days to complete the full application.
Family Care
Family Care is a comprehensive and flexible long-term care service system, which strives to foster people’s independence and quality of life, while recognizing the need for interdependence and support. For more information and/or to apply visit the Family Care page of the Wisconsin Department of Health Services website.
Caretaker Supplement (CTS)
Wisconsin Caretaker Supplement (CTS) is a cash benefit available to parents who are eligible for Supplemental Security Income (SSI) payments. Caretaker Supplement is not a Medicaid benefit; it pays cash only to eligible parents. For More Information and/or to Apply Visit the Caretaker Supplement page of the Wisconsin Department of Health Services website.
Other Important Contacts
Member Services
You can contact member services at 800-362-3002 to find out more about the following:
- Premiums
- Covered services and copayments
- Health insurance premium payments
- Find a provider
- Replace your ForwardHealth card
Members Enrolled in an HMO
- HMO Enrollment Specialist
- Phone: 800-291-2002
- HMO Ombudsman
- Phone: 800-760-0001
SeniorCare
Call 800-657-2038 or 711 (TTY)* if you:
- Want to apply for SeniorCare
- Have questions about your application
- Need to report a change or
- Have questions about your SeniorCare card
Federal Health Insurance Marketplace
- 1-800-318-2596
Judicare
- 1-800-472-1638
St. Croix County Child Support Agency
- 715-386-4691
St. Croix Valley Job Center
- 715-426-0388
- 387 Arrow Court, Suite 205, River Falls WI 54022
Wisconsin Emergency Rental Assistance (WERA)
- 715-265-4271
Wisconsin Home Energy Assistance Program (WHEAP)
This program assists in paying heating costs for low-income households. For general information, visit the WHEAP website. WHEAP is administered by West CAP. Apply by calling 715-265-4271 or toll-free 1-800-606-9227. You can also apply by downloading an application online.
Wisconsin Works (W-2) or FoodShare Employment and Training (FSET)
- 1-855-792-5439