Economic Support

Consortia Map

​Saint Croix County is one of 10 counties to make up the Great Rivers Consortium (GRC) to provide services to the most vulnerable and low-income individuals in our region. To find a county or consortium map including contact information, visit the Wisconsin Department of Health Services.                 

Calling a Specialist

Saint Croix County Economic Support Specialists collaborate with our consortium partners to staff the Great Rivers Call Center. Agents are available at 888-283-0012 to respond to your benefit needs. You can contact an agent on Mondays, Tuesdays, Thursdays and Fridays from 8 a.m. to 4 p.m. and Wednesdays from 8 to 11 a.m.

When you call, listen carefully to the prompts to route you to the best queue to respond to your specific needs and avoid additional wait times.

Our call center does experience peak call times. If you experience long wait times, feel free to wait on the line and listen to prerecorded information until your call can be answered or call back at a different time that works for you.

Access Wisconsin

Access Wisconsin is applicants and members online connection to programs for health, nutrition, child care and employment. Consumers can create an account to apply for benefits, report changes, complete renewals, check benefits, and view correspondence.

Applicants and members submit documentation and proof/verification to the Centralized Document Processing Unit (CDPU) by fax at 855-293-1822 using a coversheet called a Document Tracking Sheet (DTS). Individuals receive a Document Tracking Sheet (DTS) in the mail as part of a request for information, or they can obtain a DTS by logging in to their Access account and printing one. Members are encouraged to write their case number or Access number on the first page of a fax.

Reporting Fraud

To report fraud, complete this form and a representative will contact you.

  1. FoodShare (SNAP)
  2. Child Care Subsidy
  3. Medical and Related Programs
  4. Home Energy Assistance Program
  5. Other Programs and Resources

FoodShare

This program provides FoodShare to most households that meet certain financial and non-financial requirements helping low-income families and individuals to buy nutritious food. For more information visit the FoodShare page on the Wisconsin Department of Health Services website. Please also view our copy of the USDA Nondiscrimination Statement.

How to Apply

There are 4 ways you can apply:

  • You can go to the Access website and complete an online application.
  • You can call the Great Rivers Call Center at 888-283-0012 and complete an application over the telephone.
  • You can go in person to your local agency. That address is
    1752 Dorset Lane
    New Richmond, WI 54017
  • We can mail you a paper application by calling 715-246-8257. You can return it by faxing it to 855-293-1822, by mailing it to the agency or in person at the agency, which is located at:       1752 Dorset Lane
    New Richmond, WI 54017

It is important that you start your application as soon as possible. This will be the start date of your benefits. The start date is the date the agency receives your name, address, and signature electronically, by telephone, or by paper form. The sooner you apply the more benefits you may receive for this month. You will have 30 days to complete the full application.

Other Important Contacts

Quest Customer Services

Call Quest Customer Services at 877-415-5164 to learn about the following:

  • General information about your QUEST card
  • If you did not get a QUEST card
  • To report a lost, stolen or damaged QUEST card
  • Replace your QUEST card
  • To get your QUEST card account balance